Refund Policy

Refund & Returns Policy

Last updated: July 2026

At Milkwest & Co., we stand behind the quality of everything we make. If you are not completely satisfied with your purchase, we are here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products. If you are unhappy with your purchase for any reason, please contact us within 30 days of receiving your order and we will do our best to make it right.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Returned within 30 days of the delivery date
• Unused and in the same condition as received
• In its original, undamaged packaging

Due to the nature of skincare products, we are unable to accept returns on items that have been opened or used, unless the product is faulty, damaged, or you received the wrong item.

Non-Returnable Items

• Opened or used skincare products (unless faulty)
• Gift cards
• Sale or discounted items (unless faulty)
• Items returned after 30 days of delivery

Faulty or Damaged Products

If you receive a product that is faulty, damaged in transit, or not what you ordered, please contact us at hello@milkwest.com.au within 7 days of delivery. Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging where possible

We will arrange a replacement or full refund at no cost to you.

Refund Process

Once your return is received and inspected, we will notify you by email of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit on their way back to us.

How to Start a Return

Email us at hello@milkwest.com.au with your order number, the item(s) you wish to return, and your reason for returning. We will respond within 1–2 business days with return instructions.

Contact

For any questions about our returns and refund policy, please email hello@milkwest.com.au.