Shipping Policy

Shipping Policy

Last updated: July 2026

Processing Time

All orders are processed within 2–5 business days (Monday to Friday, excluding public holidays). As a small-batch handcrafted brand, we make products to order. We appreciate your patience — good things take time.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once it has been dispatched.

Domestic Shipping — Australia

We ship Australia-wide via Australia Post.

• Standard Shipping: $9.95 AUD — estimated 5–10 business days
• Express Shipping: $14.95 AUD — estimated 2–4 business days
• Free Standard Shipping on all orders over $75 AUD

Delivery times are estimates only and may vary depending on your location. Remote and rural areas may experience longer delivery times.

International Shipping

We currently ship to New Zealand and selected international destinations. International shipping rates are calculated at checkout based on destination and order weight.

Estimated international delivery times are 10–21 business days. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country. Milkwest & Co. has no control over these charges and cannot predict what they may be.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can track your order via the Australia Post website or your local postal carrier for international orders.

Incorrect Address

Please ensure your shipping address is correct at the time of ordering. Milkwest & Co. is not responsible for orders lost or delayed due to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@milkwest.com.au — we will do our best to help if the order has not yet been dispatched.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us at hello@milkwest.com.au within 7 days of the expected delivery date. Please include your order number and, where possible, photos of any damage. We will work with you to resolve the issue promptly.

Contact

For any shipping enquiries, please email hello@milkwest.com.au. We aim to respond within 1–2 business days.